Have a Question ?
Our team is based in the UK and assists brides around the world through virtual appointments, online guidance and international delivery.
For any assistance, please fill in the Contact form below. Our customer care team will respond promptly during regular business hours, excluding public holidays.
Please make sure to include your country and wedding date.
Frequently asked questions
Where can I see the dresses?
You can book a Virtual Wedding Appointment with our team here. Please make sure to provide us with your wedding date, and the gown you wish to view during your appointment.
How long does it take for a gown to be made?
Our gowns are crafted specifically for each order, we don’t mass produce. Production time is approximately 5 months.
If your wedding is under these timeframes, priority fast-tracking is available at an additional cost.
Will my gown be made to my exact measurements?
All the Une Jolie Balade gowns are made-to-order, according to your exact measurements. We will send you a detailed measurement guide after your order.
As a sizing reference you can refer to each listing to find this information.
How do I take my measurements?
You can download this interactive measurements guide here and write down your body measurements. If you have any questions, our team is here to assist you and advise on sizing.
Can I make changes to the design of a dress?
At the moment, we do not propose any changes or alterations to our designs in house. Nevertheless, all our creations can be easily altered to reflect a client's personality and other desired changes. These changes need to be undertaken by the client upon receiving the gown, with a local seamstress.
Do you have payment plan options?
Yes! We offer a range of flexible payment options to make your shopping experience seamless. Depending on your location, you can choose from traditional credit and debit card payments, digital wallets, and buy now, pay later plans that allow you to spread the cost of your gown over time (pay in installments). Simply select your preferred option at checkout to find the method that best suits you.
What countries do you ship to?
We ship our gowns to over 80 countries worldwide. Visit our Shipping Policy page for more information.
How long does shipping take?
All international orders will be sent via FEDEX, UPS or DHL which takes between 3-14 business days to arrive, depending on location.
Our Dispatch team will send you tracking information so you can track your package.
How much does shipping cost?
All international orders will be sent via FEDEX, UPS or DHL and fees will be displayed at checkout.
What about Returns/Refunds?
At Une Jolie Balade, we take pride in being a sustainable brand. We have no stock, all our dresses are handmade on request, so unfortunately, we cannot accommodate any return or refund.