SHIPPING

Unejoliebalade.com recommends placing your order as far in advance of the event as possible to allow ample time for production, shipment and any necessary alterations.

​

Delivery is made with FEDEX, UPS or DHL, and it usually takes 2 to 4 days for Europe, and 3 to 6 days for the rest of the world. We are not responsible for any delays due to customs.

​

Shipping fees are indicated at check-out.

 

Please take into account we need: 

• up to 16 weeks (without shipping) to create the custom size dresses

• up to 5 weeks (without shipping) for non custom size dresses and Accessories 

 

Although our dresses are made in England and Shanghai, all orders are shipped from Thailand, where we carry out final quality checks and finishing touches.

 

Please note that we are not responsible for any customs duties or import taxes that may apply in your country.

To check if your country imposes custom and duty fees, please contact your local government institution.

​

​

RETURN POLICY

Due to the special nature of our merchandise, and all dresses and accessories being made upon request from patterns (whether custom size or not), we cannot accommodate exchanges, alterations, returns or refunds under any circumstances.

All sales are final and cannot be cancelled at the point of purchase.

We are unable to cancel or make changes or modifications to an order once it has been placed.

Please be sure of the style, size, color and/or any other specifications before submitting your order.

However, unejoliebalade.com will issue a refund for orders we cannot fulfill. This may occur if a product is not available for the given event date and stock is not available.

Refunds may take up to 45 business days for processing.

LOSS BY COURIER
Replacement Policy
In the event of loss of your package by the courier, the price of the shipping costs includes an exclusive "replacement" insurance. 

No money will be refunded, but unejoliebalade.com agrees to replace your dress/accessory with the same dress/accessory if it is still available, or with an item of equivalent value. 

Please contact us in this case.